Why am I not receiving your emails?

Ninety-five percent of the time, this issue occurs because security filters on your email are automatically blocking our emails. Below are the steps to rectify the situation.

Steps to Rectify the Situation:

Check Your Spam/Junk Folder:
Sometimes, emails may land in your spam or junk folder. Ensure our emails are not being misclassified.

Whitelist Our Email Addresses:

Add our email addresses to your contacts or address book to ensure they are recognized as safe senders.

Add Our Sending IP Addresses:

Contact your email service provider or IT department to whitelist our sending IP addresses. Here they are:
- 141.193.184.64/26
- 141.193.185.128/25
- 18.208.124.128/25
- 141.193.184.128/25
- 141.193.185.64/26
- 158.247.16.0/20
- 3.93.157.0/24
- 108.179.144.0/20
- 54.174.60.0/23
- 143.244.80.0/20
- 54.174.59.0/24
- 54.174.63.0/24
- 3.210.190.0/24
- 141.193.184.32/27
- 54.174.52.0/24
- 139.180.17.0/24
- 141.193.185.32/27
- 54.174.57.0/24

Adjust Security Filters:

Ensure that your email filters or firewall settings are not too strict. Adjust settings to allow emails from our domain.

Check To See If Inbox Is Full:

Ensure your email inbox is not full. A full inbox can prevent new emails from being delivered.

Verify Email Forwarding Rules:

Make sure there are no forwarding rules set up that could redirect our emails to another folder or email address.

Consult Your Email Service Provider:

If the issue persists, contact your email service provider for further assistance.

Still Having Trouble?

If you’ve followed the above steps and are still not receiving our emails, please contact our support team at jon@markmancapital.com or call us at 206.651.5319. We’re here to help!